Refund policy

Refund & Return Policy

Last Updated: September 2026

At TechXCSORY, we take care to pack and dispatch every order properly. However, if your order arrives damaged, defective or incorrect, we're here to help.

7 Day Return & Refund Window

You may contact us within 7 days of receiving your order if:

• Your product arrives damaged
• You receive a defective product
• You receive the wrong product
• Your order is damaged during delivery
• The product has an issue that was present when you received it

Requests made after 7 days of delivery may not be eligible for a return, replacement or refund.

What To Do If Your Order Arrives Damaged

If your package or product arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A short video showing the issue, where applicable

This allows our team to properly review the issue and coordinate with our courier partner if necessary.

Eligibility

To be eligible for a return or refund, the product should generally be:

• In the condition in which it was received
• Unused, where applicable
• Returned with its original packaging and accessories, where applicable

Products that have been damaged after delivery due to misuse, accidents, improper installation or normal wear and tear may not qualify for a refund or replacement.

Wrong Product

If you receive an item different from what you ordered, contact us within 7 days of delivery.

After verification, we will guide you through the replacement or refund process.

Refunds

If your refund request is approved, the available refund method will be communicated by our team.

Refund processing times may vary depending on the payment method and financial institution.

For Cash on Delivery orders, refund arrangements will be communicated by our customer support team after the return has been reviewed and approved.

Replacements

Where applicable, TechXCSORY may offer a replacement instead of a refund for damaged, defective or incorrect products.

Replacement availability will depend on product availability.

Non Returnable Situations

A return or refund may not be accepted if:

• The 7 day return period has passed
• The product has been damaged through misuse or negligence
• The product shows signs of intentional damage
• The issue is caused by normal wear and tear
• The product has been modified or altered after delivery
• The required evidence of damage or defect cannot be provided

Important Note

Please inspect your order when you receive it. If there is an obvious issue with the package or product, document it with photos or video and contact us as soon as possible.